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Our Pledge & User Friendly Website
Providing first class customer service is always our goal while having an enjoyable shopping experience at Baby Dream Rooms. We are always interested in hearing what our customers think so your Suggestions, comments and feedback are always welcome. Our product line is carefully selected and includes many unique and high quality products as well as unique gift items. We are constantly searching for new products that meet our high standards and yours. We are always updating Baby Dream Rooms with high quality, fast loading graphics. If you have any problems or difficulties while visiting our website, please let us know.
Customer Service Contact Information
Phone Order
If you would like to place an order by phone, or inquire about any of our products. Please call customer service at 888-499-BABY (2229). Monday- Friday between the hours of 9 AM and 5 PM eastern standard time. Customer service can be reach 24 hours a day via email at service@babydreamrooms.com. If you are calling about an order you have placed with us please have your order number handy so we can better serve you. Please feel free to contact us with any questions or comments. If you do not reach someone immediately please leave a message, we will return your call promptly.
Placing an order
Online orders are straight forward. Place the item that you wish to purchase in your shopping cart by simply clicking the button “Add to cart”. You can do this for any item you wish to purchase. When you are finish adding to your cart click the “Shopping cart icon” and this will prompt you to check out. The web site will then give a set of subsequent instructions for you to follow in order to check out.
Mailing address
Baby Dream Rooms
21346 St Andrews Blvd, Suite 201
Boca Raton, Fl 33486
Sales Taxes
Florida State law requires that Florida-based businesses collect sales tax (6.50%) on orders shipped only to addresses within Florida.
Delivery Time
Baby Dream Rooms make every attempt to get your merchandise to you as soon as possible. If your product is in stock it will ship with in two business days. If your product is a special order and is coming from our artisans the shipping times are listed next to the product. We try to provide you with the best quality products made. Please be patient with us as we try our best to get your product to you as soon as possible. Please be aware that circumstances may arise that are out of out control that may result in a delay in the product being delivered on time.
Freight Shipment
Baby Dream Rooms attempts to calculate the shipping of items when they are added to the shopping cart based on a system that is in place primarily for items shipping via UPS and other carriers. However, most furniture shipments require a quote from a freight shipping company. As a result, most furniture items will incur an additional delivery sucharge. In most cases the customer will be given the option of selecting Standard or Premier delivery. With Standard delivery, the item(s) will be simply dropped off to your home in its packaging. With Premier delivery, also known as "White Glove"service, the item(s) will be brought into your home, placed wherever you would like and assembled for you on site. White Glove delivery is more expensive than Standard delivery due to the extra time and labor involved.
Shipments outside contiguous United States
Shipments to Hawaii and Alaska incur specific shipping rates that are constantly changing. Please contact us to receive an accurate shipping quote before purchasing items.
Backorder policy
Every once in a while we have a product that is in high demand and we are unable to keep it in stock. This item is placed on backorder notice and is noted online. We receive new stock everyday; we do our best to send the item out as soon a possible. You will receive an accepted ship date by email as to when the items will ship. No charges will incurred until the order is ready to ship. All orders will be shipped unless the order has been cancelled. If you choose to cancel an order please email us at customerservice@babydreamrooms.com. You will receive an email that your order has been cancelled provided it has not been shipped.
Payment Options
We accept credit card payments from MasterCard, Visa, and American express. We also accept PayPal.
Gift wrap
Gift wrap is available on some of our products. These items will be noted upon checkout. There will be a 5.00 charge for any products that we have in stock and will also include a gift card of your choice of message. Please contact us if there is a particular item that you wish to send as a gift and we will try our best to assist you.
Price Guarantee
Here at Baby Dream Rooms our primary focus has always been to offer the best quality and selection products at the best possible prices. Baby Dream Rooms works hard to bring you these low prices and is determined to maintain this commitment. If you find an item for a lower price on another web site, we will match it guaranteed! We will provide you with an individual response. This is not an automated process, but we will respond as quickly as possible before placing your Baby Dream Rooms order.
Warranties
For warranties information on any of our lines please contact us via email.
Terms and conditions
Our vendors' rates may change from time to time. We reserve the right to change our prices at any time.
Hand painted and custom orders
All custom and hand painted products are made to order; due to the customization of these items they are not returnable.
Swatches
We will gladly supply fabric samples for you upon request. In order to process your request, a credit card number is required; however no charge will be incurred if the samples are returned within 4 weeks. Failure to return a sample will incur a $20 charge for each unreturned swatch set. All furniture samples (wood and metal) must be returned to Baby Dream Rooms. You may contact customer care or email us at swatches@babydreamrooms.comto place a swatch order.
All policies regarding returns, exchanges, cancellation and damage products
If you would like to return or exchange an item please contact us by email at returns@babydreamrooms.com. Please let us know the reason for the return. Please do not return item to our listed address unless authorized. There will be a 25% restocking fee on chandeliers, lamps, sconces and shades. No cancellations are accepted on custom orders. Please submit cancellations with in 48 hours of order submission. Returns must also be submitted with in 3 day of receiving delivery. All furniture is made to order and is not subject to refund or return. Any nonconformity and/or manufacturer defects must be reported via email with photos within 2 business days of receipt of merchandise. All items returned must be in its original packaging. All returns must be given an authorization number, or will not be accepted. To insure that your package get to us safely send it via insured mail to protect it against being loss or damaged. If a product has been used it can not be returned if the product is returned no refund or store credit will be given and product will be returned at your expense. Baby Dream Rooms cannot send replacement merchandise or a store credit until a claim has been submitted. If for any reason the a customer dose not allow the carrier to pick up damaged merchandise this will prevent a claim from being processed and this customer is not eligible for replacement merchandise or store credit. All products are inspected before they are sent by the manufacturer and are sent damage free. It is the customer responsible to inspect the product and notify Baby Dream Rooms.
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